Need help accessing your course?
Weekday Support
ICEEFT Courses is available to support your General, Registration, and Portal queries on regular business days (Monday-Friday, 9am-5pm Pacific).
Read on for more immediate options.
D.I.Y. Support
Issue: “I forgot my password”
No worries! Click the “Lost Your Password?” link and input your registered email address, agree to the terms, confirm you’re not a robot, click “Reset Password” and follow the instructions.
Issue: “I’m locked out of the Portal!”
If you have input the wrong email and/or password too many times, you will be locked out for 30 minutes.
You may try again after this time; we recommend you input the email address we sent login instructions to and immediately reset your password.
Issue: “I’m logged in, but I don’t see my course”
Most frequently this occurs because a different email address was used during registration versus payment. The system creates a login for each email address, but the course is tied only to the registered email.
If you know which email address you registered with (it’s the one which received our reminder-to-login email), try logging in with that. Otherwise, please contact us.
Error message: “Incorrect username or password”
This could mean you are inputting a different email address than the one you registered with, or have typed the email address incorrectly, or have a space in a copy-pasted password, or have typed the password incorrectly, or are inputting a different password,
Please try once more with the email address we sent the reminder-to-login email to. Be aware if you try too many times with incorrect information, you can get locked out of the portal for 30 minutes.
If your second attempt does not succeed, we suggest you use the “Lost Your Password” link
Error message: “Invalid username or email”
If you see this error when trying to reset your password, it means there is a typo in your email address or you are not using the one you registered with. Please try again with the email address we sent instructions to.
ASAP Support
Course starting? Can’t get in the portal? Need the Zoom link, NOW? Panicking?
Matthew Settle is available to you throughout this event. He can support you with Zoom, navigating the portal, and making your online experience as smooth as possible. He is also a LMFT trained in EFT.
You may contact him from ONE HOUR prior to this event at:
msettlemft@gmail.com
1-805-459-5429 (mobile phone)
Course starting? Can’t get in the portal? Need the Zoom link, NOW? Panicking?
Apr 22-23: Hamed is your Zoom technician. You may contact him from ONE HOUR prior to this event at:
hamed.fatahian@yahoo.com
1-408-755-6167 (mobile phone)
Apr 29-30: Matthew Settle is your event technician & an LMFT trained in EFT. You may contact him from ONE HOUR prior to this event at:
msettlemft@gmail.com
1-805-459-5429 (mobile phone)
Course starting? Can’t get in the portal? Need the Zoom link, NOW? Panicking?
Matthew Settle is available to you throughout this event. He can support you with Zoom, navigating the portal, and making your online experience as smooth as possible. He is also a LMFT trained in EFT.
You may contact him from ONE HOUR prior to this event at:
msettlemft@gmail.com
1-805-459-5429 (mobile phone)
Course starting? Can’t get in the portal? Need the Zoom link, NOW? Panicking?
Matthew Settle is available to you throughout this event. He can support you with Zoom, navigating the portal, and making your online experience as smooth as possible. He is also a LMFT trained in EFT.
You may contact him from ONE HOUR prior to this event at:
msettlemft@gmail.com
1-805-459-5429 (mobile phone)
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